We take care of your water birth.

Warranty

If you have questions about warranties on new Birtpools products, just read the information on the product below.

Professional pools

Both our professional pools have a 40 use Manufacturing fault warranty on them. This means, for example, on unpacking the appearance of a split seam, faulty valves, obvious holes etc. Once the pro pool is inflated for the first time and a ring, for example, deflates for no apparent reason, there is a possibility of a "pinprick" hole that can not be seen by the naked eye- not common, but it can happen. If any of the above is the case on the first inflation and the pool has an obvious manufacturing fault, we will replace it. If a seam, for example, splits on the 5th/10th etc. use we would also replace if the pool has been used correctly. Please keep the pool as we may want a photograph and/or see evidence of the fault for our factory.

If a customer does report a deflating pool with no obvious reason to explain why please ask how the pool was stored, if the black washer is missing from a valve (can be replaced) and if the valves are closed correctly.

The Manufacturing fault Warranty does not include punctures etc. caused by mishandling or incorrect storage etc. If a professional pool deflates after the first successful use and there are no obvious manufacturing faults that may potentially be a user fault- i.e. dragging the pool across the floor or between doorways, allowing children to play on it etc. The user- i.e. the Midwife must be aware that she and her customer have responsibility for the birth pool and its care.

Hospitals

We have found that we have virtually no complaints of deflating pools from our professional (hospital) customers as the pools are usually kept in one place and are not couriered to different places at different temperatures etc.

Midwives

Reports of faults are mainly centred around customers (midwives) who hire pools out as they are used in different households who have varied attitudes towards care. It is important, therefore, to ensure that customers understand that the care of the pool is their responsibility. A deposit would therefore make them feel more responsible if that was non-refundable if damage occurs.

Manufacturing faults are rare but to assure you that we are pleased to replace professional pools if one does appear.

Personal pools

We will also replace/refund personal pools if there is an obvious manufacturing fault on the first inflation. We guarantee the personal pools for their first use only.

If a customer does report a deflating pool with no obvious reason to explain why please ask how the pool was stored, if the black washer is missing from a valve (can be replaced) and if the valves are closed correctly.

Accessories

Your Birtpools branded product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Birthpools`s user manuals. Under this warranty, you will be able to direct your claims to Birthpools even in situations where you purchased the Birthpools Product from a third party. If a defect arises during the Warranty Period, Birthpools, at its option will:

  1. Repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability;
  2. Exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces;
  3. Refund the original purchase price. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

Contact about warranty

To obtain warranty service, contact Birthpools using the information described below. Proof of purchase may be required to verify eligibility. Birthpools or its successors in title is the warrantor.

Birthpools
attn. Warranty
Unescoweg 1
9636HP Zuidbroek
Netherlands

Or call +31 50 751 85 65. When contacting Birthpools via telephone, call charges may apply depending on your location. Please contact your network operator for details.

Additional Legal Rights for Consumers

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Birthpools Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

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