Professional Birth Pools

Birthpools professional models are covered by a manufacturing defect warranty for up to 50 uses. This warranty applies to issues such as visible split seams, defective valves, or holes identified upon initial inspection or first inflation. If, during the first inflation, a component such as an air ring deflates unexpectedly and no external damage is visible, this may indicate a rare manufacturing flaw. In such cases, we will provide a replacement.

Should a defect become apparent during any use within the first 50 uses (e.g., a seam split on the 5th or 10th use), and the pool has been used correctly, Birthpools will honour the warranty and issue a replacement. Please retain the affected pool, as we may request photographs or physical evidence of the defect.

Important Usage Notes

• Verify how and where the pool was stored
• Check if the black washer in the valve is present (can be replaced)
• Ensure all valves are fully secured and closed

The warranty does not cover damage caused by user mishandling or improper storage, including punctures or dragging the pool across surfaces. The midwife or end user is responsible for the care of the pool.

Hospitals

Hospital clients report virtually no issues due to controlled environments and consistent storage of the pools.

Midwives

Most warranty issues arise from hired-out pools used in varying environments. It is essential to educate clients on their responsibility for pool care. Consider a deposit system to encourage careful handling.

Personal Birth Pools

Personal-use pools are covered by a single-use manufacturing defect warranty. If a clear fault is found upon first inflation, we will issue a refund or replacement.

• Check pool storage conditions
• Inspect valve washers
• Ensure proper valve closure

Accessories

Birthpools-branded accessories are warranted against material or manufacturing defects for ONE (1) year from purchase when used per our user manual.

During the warranty period, we will at our discretion:

• Repair the product with new or equivalent parts
• Exchange with a product of equal functionality
• Refund the original purchase price

This excludes wear and tear, misuse, unauthorized repairs, or accidental damage.

Warranty Service Contact

Birthpools
Attn: Warranty
Nieuw Amsterdamsestraat 40
7814 VA Emmen
Netherlands
Phone: +31 (0)50 751 85 65

Call charges may apply based on your location. Please have proof of purchase available.

Consumer Rights

This warranty is provided in addition to rights you may have under local consumer protection laws, which remain unaffected.